GCRM system can give you a clear overview of your customers. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more.
Lead management is the process of moving a sales lead or prospect from one stage of your sales funnel to the next. GCRM lead management automates several steps in the process, enhances data analytics, and centralizes all your information.
Ticket management in GCRM involves creating, assigning, and tracking customer support requests efficiently. The system displays pending tickets on the dashboard, allowing users to prioritize and mark them as "done" upon resolution, streamlining customer service.
GCRM is immensely customisable. Out of the box it has solid features, all the way to building custom objects and flows is incredibly valuable.
We can obtain all we need in one spot at GCRM. If somebody makes a post or gives us a task, we will be alerted. We have the ability to delegate work to other members of our team and to rank that work accordingly.
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